FAQs:

Do you ship to P.O. boxes?

Yes, we do, using FedEx Smart Post. FedEx will deliver the package to the post office, and then the U.S. Postal Service takes over delivery directly to the P.O. box.

How long will it take to ship my order after it's been placed?

Orders placed before 1PM EST will be shipped the same day. Orders placed after 1PM EST will be shipped the following day.

Can you ship internationally?

For Canadian customers, please see above information. For anyone with questions on shipping to other countries please contact us by telephone at 1-877-725-6934 or email us at customerservice1@blowfishshoe.com if you'd like us to ship internationally. You can purchase the shoes either directly from us (higher shipping costs apply) or we can recommend a local retailer in your country in case you want to get the product faster.

How can I track my order?

You will receive an email confirming when your package has shipped, and it will have a FedEx tracking number. Visit www.fedex.com to track your order.

Wait! I entered the wrong shipping address for my order! What do I do?

Please contact us by telephone at 1-877-725-6934 as soon as possible, and we might be able to change the shipping address before it is sent out. If you wait too long to contact us, the package will have already shipped and we will not be able to intercept it.

What is the basic return process?

If you ship your return via FedEx, we receive notification that you are sending your items back to us. We then need to wait for the items to arrive in our warehouse so that they can be inspected by our returns processing team. Once your items arrive and pass inspection, you will be credited back if it was just a return, minus the $8.50 processing fee. If you are exchanging for an item of the same amount as your original order, then the exchange is free. If you are exchanging for a more expensive item, then we will contact you to charge the difference. You will be refunded any difference, if you exchange for a less expensive item.

How long does it take for my refund to show up in my account?

Your refunded is processed after the items are inspected, and it should appear in your account within 3-5 business days.

What happens if my items are defective?

If your items are defective, you can return or exchange them. If our returns team determines that the items were indeed defective, you will not be charged the $8.50 processing fee.

Can I return items after I've worn them?

No, we can only accept unworn returns. We recommend trying your shoes on while standing on carpet to protect the outsole in case you do want an exchange or refund. Handbags must be in like new condition along with all the original packaging. We cannot accept Bootights for health reasons-the only exception is if the Bootights are defective.

How long can I wait to return or exchange my order?

You have 30 days from the shipping date to return your order. If you wish to exchange your merchandise, we recommend that you send your items back to us as soon as possible. If you wait too long, there is a chance that we may have sold out of your desired exchange item. Our inventory is frequently updated so that it is current and seasonal, so things do not remain on the website for a very long time. You can also purchase the item you want from our website and then contact us with the new order number. We will waive the processing fee when your return order reaches us.

How do pre orders work?

Pre orders are reservations for items that are not yet in our warehouse. We offer this so that our Blowfish Shoes customers are the first to get our newest styles. We will ship these goods to customers once the items are available at our warehouse. The expected ship date will be located on each product's detail page. When you place your pre order, your card will be authorized for the amount of the transaction but not yet charged. You will be charged for the order on the day your pre order ships. If you have an order that has an item/s ready and in addition a pre order item, then you will be charged fully when your ready items ship. If you have any further questions do not hesitate to contact our customer care team Mon - Fri 8:30am PST - 5:30pm PST on 1-877-725-6934.

What is your price adjustment policy?

Blowfish will honor a onetime price adjustment for items purchased only on Blowfishshoes.com. All of the following conditions must apply:

• The item(s) purchased must have been offered at a lower price within 7 days of the original purchase date.
• Item(s) purchased using a coupon code or with a discount are not eligible.
• Item(s) purchased from a sale or clearance category are not eligible.
• Blowfish does not match prices of other retailers or online stores.

Refunds are credited to the original method of payment. If you have any questions, please call us at 877-725-6934 or visit our Contact Us section.

Will the exchange/returns policy change for the Holidays, 2011?

Yes, our policy will change for the Holidays. Any merchandise purchased after November 15, 2011 will be eligible for a return or exchange until January 30, 2012. This will be done in order to accommodate everyone who received Blowfish merchandise as a gift and needs to exchange for another size, color or style. After January 30, 2012, our Holiday policy will revert to its original 30 day exchange/return arrangement.

What is California prop 65 and what does Blowfish shoes do about it?

California Prop 65 Warning

In 1986, California enacted the California Safe Drinking Water and Toxic Enforcement Act. This came to be known as Prop 65. Any company that sells, manufactures or operates in California is subject to Prop 65. This means Prop 65 applies to Blowfish.

There are around 850 elements that the California Air Resources Board considers harmful or toxic. These elements include lead, brass, PVC and many other elements. Many of the elements listed in Prop 65 are commonly used in everyday items and other elements are rarely, if ever, used. Blowfish is continually testing the materials used in our products to do what we can to ensure our products are compliant with California Prop 65. However, the list of elements considered harmful is constantly changing, proving it difficult to keep track of every element used in manufacturing.

In order to avoid any penalties associated with Prop 65, Blowfish has decided to warn customers about the possible dangers from products.

Keep in mind, this does not necessarily mean that our products will not cause you harm if used as designed.

For more information on California Prop 65, please visit http://www.oehha.ca.gov/prop65/prop65_list/Newlist.html

Does Blowfish shoes have coupon code policy?

Not only does Blowfish.com have the largest and most diverse collection of Blowfish shoes, but we also offer them at competitive prices. And if that wasn’t enough, we still offer coupon codes! The coupon codes we offer cannot be combined, meaning that only one coupon code can be used per order.

Can i apply another coupon code to my exchange?

Exchanges are not eligible for coupon code discounts.